Term and Conditions

Term and Conditions

Rates include:

Room Rental ( Queen bed bathroom attachment)

In House Package ( Bed with bathroom attachment, dinner & Breakfast)

Inhouse & Tour Package ( Bed with bathroom attachment, dinner & breakfast and tour)

(Please Refer to our current publish packages)

Overview About Panorama Paradise
  • Children below 12 years old sharing a room with parents are F.O.C
  • Panorama Paradise Resort is NOT suitable for guest traveling with pets. (Except for Private Booking and extra cleaning fees)
  • Panorama Paradise are NOT bugs or insect free its a part of Nature surrounding us.
  • We’re rural country stay eco-resort and located in remote area. There is Air-condition, no TV, hot shower and Wifi in the resort (Lets act like we’re in 1990’an) however we’ve provide traditional fun games and entertainment for your vacations.
  • Children should be supervised by parents at all times.
  • Guests are kindly urged to purchase own travel insurance policy.
  • Please note that Panorama Paradise does NOT have flat concrete paths. We are inappropriate for wheelchairs and strollers, but perfect for anyone looking to get off the beaten path. Please keep this in mind before booking your reservation.
  • We are NOT on a public transport road and our access road are adventures. 4WD Car rental is highly recommended for long term stay for your ease of transport and independence.
  • We are located at the remote area and only have limited power supply. Please note that our power generator will be on from 6:30PM (after sunset) to 6AM. So, you are advice to bring your own torch light and charging all your device during the time period.
  • We’re HillTop Resort and surrounded by Nature bring along with your jacket or you’ll getting freezing here.

 

Payment and Booking Confirmations

 

Early Bird.

Confirmation Deposit:
70% deposit (from full payment) is required to confirm your reservation, deposit must be paid within seven (7) days of the booking received to block your travel date and if you fail to confirm your book the date will be sold to others. (the amount is not inclusive of any bank charges).

Refundable Security Deposit:
20% additional deposit is required at the time of full payment. This will be refunded within two (7) days of your departure date provided there are no damages to the property or its contents.

Full Payment:
Full payment (30% from the package rate) and the refundable security deposit (20% from the package value) are required (30) days prior to arrival date (the amount is not inclusive of any bank charges).

Late Bird
Short Notice Booking
On short notice 100% of the package amount & 20% refundable security deposit is payable to secure the travel.

Refundable Security Deposit:
The 20% security deposit is required at the time of full payment. This will be refunded within two (7) days of your departure date provided there are no damages to the property or its contents.

Payment Instruction:
Payment can be made in Malaysia Ringgit via bank transfer. A booking form with payment details will be forwarded to you upon reservation.

***All Payment must be made in full before arriving at the resort’s.
***Early booking are encourage for more availability travel date.
***the amount is not inclusive of any bank charges.

Cancellations
Written notice must be given of any cancellation, early departures, or reduction in confirmed room reservations within the following notice periods.

Charges for cancellations are as follows:
30 days or more prior to arrival date – 50% of deposit paid
7 days or less – 100% of total charges
The 20% refundable security deposit will be refunded with in (7) day from your cancellation.

Early departures are depending on current resort availability.

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